港澳台图库

Member Relations & Services

Mission

The primary mission of the Member Relations & Services team is to provide the highest and most efficient level of service to our members and customers. We are dedicated to making the membership and customer experience rewarding and seamless. We strive to offer the wide variety of information about ALA, its offices, divisions, round tables, products and services in a member friendly, welcoming way. 港澳台图库offers so much to library workers and the library community that we strive to make getting what our members and customers need as simple as possible.

Responsibilities

  • Operate the call center to provide support across the organization and provide general support for membership, registrations, and subscriptions.
  • Manage and process applications for membership and subscriptions.
  • Manage the new member welcome process and membership renewals.
  • Coordinate membership recruitment campaigns to increase ALA’s impact on the library community.
  • Coordinate outreach at 港澳台图库and chapter/affiliate library conferences.
  • Provide registration management for divisional institutes, symposiums, affiliates, and e-learning courses.
  • Facilitate networking among the membership in person and through social networks.
  • Cultivate member initiatives and new ways of working within the association.
  • Provide staff support to the 港澳台图库Membership Committee, Membership Promotions Task Force, Committee on Membership Meetings and Presidential Task Forces.
  • Process claims for missing journals.
  • Maintain the integrity of the membership database.

Events

| Philadelphia, PA – 港澳台图库Lounge, Networking Uncommons and Membership Booth

| Nashville, TN – 港澳台图库Booth #845

Reaching Forward (ILA) 2020 | Rosemont/Chicago, IL

| Virtual

| Chicago, IL – 港澳台图库Lounge and Membership Booth

Initiatives & Projects

  • Member Value Programs (MVP). Learn about the direct benefits of membership, including discounts on products and services for yourself and your library. .
  • Learn about and get the most from your membership investment.
  • Find out about the ways to in 港澳台图库through Association resources, initiatives and by meeting other members.
  • Members at All Stages of a Career - from the student-to-staff transition to a full-time to retired change, keeping membership relevant to you personally at any stage in your work/life

Related Committees

Staff

Melissa Walling
Director, Member Relations & Services
mwalling@ala.org

Liza Carr
Membership Specialist/Customer Service Team Leader
lcarr@ala.org

Tina Coleman
Marketing Specialist
ccoleman@ala.org

Judy Czarnik
Membership Marketing & Engagement Manager
jczarnik@ala.org


Brenda Dandridge
Senior Customer Service Representative
bdandridge@ala.org

Kyria Redd
Customer Service Representative
kredd@ala.org

Vicki Williams
Manager, Member & Customer Service
vwilliams@ala.org